1) Blockchain asset transfer is divided into three links: GAEA issuance - block confirmation - the other party is accounted for.
The first step: GAEA is released. For financial security reasons, GAEA manually reviews and processes withdrawal requests at 09:00-10:00 (UTC+8) and 21:00-22:00 (UTC+8) daily. If you need to cancel the withdrawal before the review, please contact GAEA customer service.
The second step: block confirmation. If the withdrawal status is displayed as “Audit Passed”, but the withdrawal of assets has not yet been received. Please open the cashier corresponding block browser to check the cash withdrawal progress.
The third step: the other party to account. If the withdrawal status shows “Audit has passed”, the blockchain confirmation has been completed, and the withdrawal address is the recharge address of other platforms. If you still can't receive the currency, please contact the corresponding collection platform for your account.
Note: If you click on the withdrawal confirmation email, there may be a large delay due to block congestion. If the account is still not available after 3 hours, please contact the online customer service to submit your information, and the customer service staff will check it out for you.
Or click here [feedback question] and provide:
Screenshot of the "cash history" pen transfer;
We will deal with it as soon as possible, and the problem handling without screenshots has a low priority.
(2) How to check the progress of the coin transfer on the blockchain browser?
Please refer to: Recharge is not received, recharge is the same as the method of withdrawing the query.